# "the license for this installation does not allow usage of the web client"

**URL:** https://forum.novacura.com/t/the-license-for-this-installation-does-not-allow-usage-of-the-web-client/695
**Category:** Flow Classic
**Created:** [June 5, 2024, 2:29pm UTC](https://forum.novacura.com/t/the-license-for-this-installation-does-not-allow-usage-of-the-web-client/695 "2024-06-05T14:29:28Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![jdoherty](https://avatars.discourse-cdn.com/v4/letter/j/7C9FD7/32.png) [@jdoherty](https://forum.novacura.com/u/jdoherty)
#### Post date: [June 5, 2024, 2:29pm UTC](https://forum.novacura.com/t/the-license-for-this-installation-does-not-allow-usage-of-the-web-client/695/1 "2024-06-05T14:29:28Z")

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Has anyone seen this error before? it happens when the user tries to log into flow on the browser.

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/novacuratalk/original/1X/1f8c6ecda1651744f9ca044139824da5bdb1089e.jpeg)

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### Author: ![ivstde](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.novacura.com/ivstde/32/146_2.png) [@ivstde](https://forum.novacura.com/u/ivstde)
#### Post date: [June 5, 2024, 2:44pm UTC](https://forum.novacura.com/t/the-license-for-this-installation-does-not-allow-usage-of-the-web-client/695/2 "2024-06-05T14:44:06Z")

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Hi,

probably the license file is…struggling with consistency 🙂

Do all users get it or just some?  
If some then what is the type set for those users?  
 ![image](https://europe1.discourse-cdn.com/flex013/uploads/novacuratalk/original/1X/3a59adc066df482494df18a6d1aaa29faf4c9a58.png)

Does your license screen say “Web client” Alowed: Yes ?

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/novacuratalk/original/1X/61adcd219fe9661fb20ca2da220091b84ad7faa8.png)

If not, does updating the license help?

Hope this helps a bit though 🙂

B R  
Ivan

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<div class="post-metadata">

### Author: ![jdoherty](https://avatars.discourse-cdn.com/v4/letter/j/7C9FD7/32.png) [@jdoherty](https://forum.novacura.com/u/jdoherty)
#### Post date: [June 5, 2024, 3:01pm UTC](https://forum.novacura.com/t/the-license-for-this-installation-does-not-allow-usage-of-the-web-client/695/3 "2024-06-05T15:01:34Z")

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Only one user is getting it so far. However when i log in as that user on my own PC I don’t get the error, I can log in. It must be something to do with his browser or else his PC.

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### Author: ![jdoherty](https://avatars.discourse-cdn.com/v4/letter/j/7C9FD7/32.png) [@jdoherty](https://forum.novacura.com/u/jdoherty)
#### Post date: [June 6, 2024, 11:25am UTC](https://forum.novacura.com/t/the-license-for-this-installation-does-not-allow-usage-of-the-web-client/695/4 "2024-06-06T11:25:25Z")

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Turns out the person had the wrong url, I think it was an old DEV Flow environment he was trying to log into.  
All good now.