# Nicelabel Printer Error

**URL:** <https://forum.novacura.com/t/nicelabel-printer-error/825>\
**Category:** Flow Classic\
**Tags:** web-client\
**Created:** [December 10, 2024, 6:10am UTC](https://forum.novacura.com/t/nicelabel-printer-error/825 "2024-12-10T06:10:05Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![meldil1980](https://avatars.discourse-cdn.com/v4/letter/m/7C9FD7/32.png) [@meldil1980](https://forum.novacura.com/u/meldil1980)\
**Post date:** [December 10, 2024, 6:10am UTC](https://forum.novacura.com/t/nicelabel-printer-error/825/1 "2024-12-10T06:10:05Z")

</div>

Hi,  
We have a Nicelabel printer set up in our offshore environment. I just set it up for a new offshore environment that we will be using. I get the following error. I double checked the configurations as well and I belive I have done it correct.

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/novacuratalk/original/1X/ec0bc60778de00fa173d3b8075dd9b829b946bac.png)

Can you help me figure out what I have done wrong? or where I should check?  
Best Regards  
Dilani

---

<div class="post-metadata">

**Author:** ![daniel](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.novacura.com/daniel/32/708_2.png) [@daniel](https://forum.novacura.com/u/daniel)\
**Post date:** [December 18, 2024, 4:58pm UTC](https://forum.novacura.com/t/nicelabel-printer-error/825/2 "2024-12-18T16:58:05Z")

</div>

Have you added the printer to NiceLabel?

---

<div class="post-metadata">

**Author:** ![meldil1980](https://avatars.discourse-cdn.com/v4/letter/m/7C9FD7/32.png) [@meldil1980](https://forum.novacura.com/u/meldil1980)\
**Post date:** [December 19, 2024, 4:32am UTC](https://forum.novacura.com/t/nicelabel-printer-error/825/3 "2024-12-19T04:32:59Z")

</div>

Hi Daniel.  
Yes I have added the Printer. there were several trouble shootings and after few configuration changes we managed to get this to work. Thank you.  
Best Regards  
Dilani